Text Message Terms

Effective November 12, 2026. Version SMS 1.0.

1. The program

Home Cleaning of Houston LLC ("HCH," "we," "us") sends text messages about your own quotes, bookings, visits, payments, and account. Texts come from our business number and start with "Home Cleaning of Houston".

Texts you may get:

• Booking confirmations, and confirmations of reschedules, skips, and cancellations.
• The day before reminder, which asks whether access, pets, or anything else has changed.
• Day of job texts: crew on the way, running late with a new arrival time, and lockout contact attempts if the crew cannot get in.
• The job done message with before and after photos, your receipt, a rating, and an optional tip.
• Card hold or payment problems, with a secure link to fix them.
• Requests to approve a price change or an extra found on site.
• Saved quote reminders, for a quote you asked for.
• Replies from Stella, our AI assistant, and from customer care.
• One time sign in codes and secure links you ask for.

We do not send marketing or promotional texts under this program.

2. How you join

You join by checking the text consent box when you book, request a quote, join a waitlist, or turn on texts for yourself in your account, or by texting START to our number. The box is unchecked until you check it. Consent is not a condition of purchase. If you do not join, we send your confirmation and updates by email instead, and the screen tells you which.

Each person on an account gives their own consent for their own phone.

Right after you join, we send one text confirming you are signed up.

3. How often

Message frequency varies with your bookings, usually 3 to 6 texts per visit, plus replies to messages you send us.

4. Cost

Message and data rates may apply, depending on your mobile plan. HCH does not charge for texts.

5. When we text

Texts that can wait are sent only 8 AM to 8 PM Houston time. Day of job texts (on my way, running late, and lockout attempts) are sent whenever needed, because they are about a visit happening that day.

6. Stopping texts

Reply STOP to any text to stop all texts from that number. You can also reply STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, PARAR, or BAJA, or tell us any other clear way (in a reply, in your account, by email, or on a call). We send one text confirming you are unsubscribed and then no more texts. We honor every request right away.

After you stop texts, we send booking updates by email. Stopping texts does not cancel a visit; to cancel a visit, use your account (cancellation fees follow the booking terms you accept when you book). If a day of job update is needed and you have no text consent, we reach you by app notification, email, and phone call as your booking terms describe.

To start again, reply START.

7. Help

Reply HELP for help, or email hello@homecleaninghtx.com. You can also manage visits in your account.

8. Your number and privacy

We never share your mobile number or your text consent with anyone for their marketing or promotional purposes. We share your number only with the companies that deliver our texts and calls for us (such as Twilio), under contract, so they can send our messages. Crews never see your phone number; chat with your crew runs through our app. See our Privacy Policy.

We keep a dated record of your consent: when you joined, where, the exact wording shown, and when you stopped.

9. Carriers and delivery

Supported carriers include the major US carriers. Carriers are not liable for delayed or undelivered messages. Texts may not arrive if your phone is off, out of range, or your plan does not support texts. Important booking information is also in your account.

10. Your phone number changes

If you change or give up your mobile number, update it in your account (a secure link confirms the change by email) or reply STOP from the old number, so texts do not go to someone else.

11. Changes to these terms

We may update these terms. The version date is shown at the top. If a change adds new kinds of texts beyond those in section 1, we ask for your consent again.

12. Contact

Home Cleaning of Houston LLC, Houston, Texas. Email hello@homecleaninghtx.com.

Términos de mensajes de texto (traducción para conveniencia; la versión en inglés prevalece)

Home Cleaning of Houston LLC envía mensajes de texto sobre sus propias cotizaciones, reservas, visitas, pagos y cuenta, desde nuestro número de negocio. No enviamos textos de publicidad en este programa. Usted se inscribe marcando la casilla de consentimiento (que empieza sin marcar) o enviando START. El consentimiento no es condición de compra; sin él, le enviamos los avisos por email. La frecuencia varía, normalmente de 3 a 6 textos por visita. Pueden aplicarse tarifas de mensajes y datos. Los textos que pueden esperar se envían solo de 8 AM a 8 PM, hora de Houston; los avisos del día de la visita se envían cuando hacen falta. Responda STOP (o PARAR, BAJA) para dejar de recibir textos, HELP o AYUDA para ayuda, y START para volver a inscribirse. Nunca compartimos su número de celular ni su consentimiento con nadie para su publicidad. Los operadores no son responsables de mensajes demorados o no entregados. Política de privacidad: homecleaninghtx.com/privacy.