Privacy Policy

Effective November 12, 2026. Version 1.0.

This policy explains what Home Cleaning of Houston LLC ("HCH," "we," "us") collects, why, who sees it, how long we keep it, and your choices. It covers our website, booking, customer accounts, texts, calls with Stella (our AI assistant), and the crews who clean for us.

The short version

• We collect what we need to quote, book, clean, get paid, and keep you and our crews safe.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your text opt in and consent are never shared with anyone.
• Door codes are encrypted, shown only to the crew assigned to your visit, and deleted when you leave our service.
• Job photos are private and never used in marketing without your separate consent.
• You can ask us to delete your information; we do it within 30 days, except records the law requires us to keep.

1. What we collect

You give us:

• Name, mobile number, email, and the language you use.
• Service address and home details: bedrooms, bathrooms, square footage, building type, pets, condition, whether visitor parking is paid. A property data lookup fills in bedrooms, bathrooms, and square footage for you to confirm or correct.
• Home profile: access notes, priorities, products to avoid, fragile or valuable items you flag, and reference photos.
• Door and lockbox codes, entered only in their own secure field.
• Photos you upload of your home.
• Contacts you add to your account and their roles (payer, approver, access contact).
• Messages, ratings, reviews you send us, touch up and damage reports, and tips.
• Your choices: text consent, marketing photo consent, contact preference (calls allowed or text only).

Created when we work for you:

• Bookings, visit history, prices, receipts, credits, and plan details.
• Job photos: four before and four after shots on every visit (kitchen, main bathroom, living area, one detail), plus any damage, arrival, or condition photos.
• Crew check in and check out times and locations (stamped at those two moments only), checklist taps, and the crew's notes on your home.
• Call recordings, transcripts, and summaries of calls and chats with Stella and customer care.
• A log of every view of and action on your records, including every view of a door code.

Payment information: cards are entered through Stripe. Stripe stores your card; we do not see or store full card numbers. Card numbers are never taken by voice or text.

From our website: device and browser details, pages visited, and a bot check that is invisible unless your visit is flagged. We do not use advertising or analytics cookies. Our hosting and security provider may set strictly necessary cookies to keep the site secure.

Leads: if you ask for a quote and do not book, we keep your contact details, consent, the quote's home details and service, and a short record of each contact with you.

2. How we use it

• To give prices, book visits, send the right crew, and run each visit.
• To send confirmations, reminders, and updates by text (only with your text consent) or email.
• To charge your card, issue refunds and credits, collect and pay sales tax, and keep our books.
• To handle touch ups, damage claims, lockouts, chargebacks, and safety issues, using the job record as evidence.
• To improve scheduling and pricing (for example, measuring how long homes take to clean).
• To protect accounts: changes to door codes, address, access notes, phone, email, or card need a one time code sent to the phone on file, and every change alerts all contacts on the account.
• To follow the law.

AI. Stella, our AI assistant, answers calls, texts, and site chat and tells you up front that she is an AI and that calls may be recorded. AI also helps with message translation, photo checks against the checklist, and drafting replies. AI never sees door codes or card numbers. Decisions about money, damage claims, and refusing service are made by a person.

3. Text messages

• We text you only if you checked the text consent box or texted us first, and only about your own quotes, bookings, visits, payments, and account. See our Text Message Terms.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or give your mobile number or text consent to anyone, including lead generators. The only companies that receive your number are those that deliver our texts and calls for us, under contract, and only to send our messages.
• We keep a dated record of your consent (time, where you gave it, the exact wording shown, and the channel) and of any opt out.
• Reply STOP to stop texts at any time; reply HELP for help. Message and data rates may apply.

4. Who sees your information

Inside HCH:

• Owners see everything.
• Managers see only the sections and queue items their job needs; your phone, email, and full address are hidden from them unless a task needs them. Managers never see door codes.
• Crews: before accepting a job, a crew sees only the zip, home size, service, add ons, and time window. After accepting, the assigned crew sees the address, access notes, home profile, and checklist. The door code unlocks only when the crew checks in on site and hides at check out or 2 hours after the expected end. Crews never see your phone number or email; chat runs through our app and closes 24 hours after the visit.
• You can block a whole crew or one named member from your home.

Service providers that work for us (they may use your information only to provide their service to HCH):

• Payments: Stripe.
• Texts and calls: Twilio, and our voice assistant provider.
• Hosting, database, and security: our cloud hosting and database providers.
• AI models that power Stella and our other assistants.
• Maps and drive times, and the property data lookup.
• Electronic signatures for quotes and agreements.
• Email delivery.

Others, only when needed:

• Insurers, when a damage claim goes to a crew's or our insurance.
• Stripe and card networks, when a charge is disputed (we send the job record as evidence).
• Our accountant, lawyer, and tax authorities, for books, tax, and legal matters.
• Anyone the law requires us to share with, or to protect someone's safety.
• A buyer or successor if the business is sold or reorganized, under this policy.

We do not sell your personal information.

5. Photos

Job photos are proof of work and are taken on every visit; you cannot opt out of them. They are private: owners, the assigned crew, and you, plus managers handling a related claim or issue. We never use them in marketing unless you check the separate marketing photo box, which starts unchecked, at booking or in your account. You can turn it off any time in your account. Photos used in marketing never show house numbers, street views, faces, family photos, mail, or valuables, and never name you or your street.

6. How long we keep things

7. Your choices and rights

• See or correct your information in your account, or ask us.
• Delete: ask us and we delete your information within 30 days, except records the law requires us to keep (for example payments and books for 7 years).
• Stop texts: reply STOP. Stop emails: use the unsubscribe link in any non essential email.
• Marketing photo consent: on or off in your account.
• Contact preference and language: set in your account.
• Texas residents may have additional rights under Texas privacy law; contact us to use them. We will not treat you differently for using your rights.

8. Security

Door codes are encrypted and every view is logged. Business accounts use two factor sign in. Access inside HCH is limited by role and logged. Unusual access (for example many records opened at once, or any record opened between midnight and 5 AM) is flagged for review. No system is perfectly secure. If a data incident affects you, we contain it, tell you as Texas law requires, and if door or lockbox codes may be exposed, tell you to change them.

9. Crews and applicants

People who apply to clean with us give us their profile, availability, languages, payout and tax details (handled through Stripe), insurance and resale certificates, and consent for a background check. We keep only a pass or fail result; the report stays with the background check provider. Applicants are never asked about age, race, religion, national origin, pregnancy, disability, marital status, or arrest history, and anything volunteered is not saved. Crew members' check in and check out locations are recorded only at those two moments; there is no continuous tracking.

10. Children

Our services are for adults. Only adults 18 or older may book, and we do not knowingly collect information from children under 13.

11. Changes

We may update this policy. The version date is at the top. We tell you about material changes by email at least 30 days before they take effect.

12. Contact

Home Cleaning of Houston LLC, Houston, Texas. Privacy questions or requests: hello@homecleaninghtx.com.